P&G LifeLab Everyday Experience

Want to learn more about P&G LifeLab? Explore our list of frequently asked questions below. For other questions not listed here, please reach out to ces.im@pg.com for assistance.

Which browsers are supported?

We recommend Chrome or Safari for the best user experience.


My microphone does not work.

Make sure you have allowed the experience microphone permissions from your browser (Chrome or Safari).


Do I need to be a CES attendee in order to join?

No, you can visit the P&G LifeLab experience regardless of whether or not you are registered for CES.


What are the hours for the P&G LifeLab experience?

The P&G LifeLab experience will be live from 7AM to 8PM EST for January 12th and January 13th. The experience will not be accessible outside of those hours.


What private information is displayed in P&G LifeLab?

P&G LifeLab is a networking environment. Besides your avatar look & feel the other people will be able to see your name, company, function and area of interest. This is information you have provided during registration. That information is displayed in your Business Card and will be available to the other avatars when they click on your avatar. Your name will be displayed once you get closer to the other avatars. To check your Business Card, select the 'Profile Preview' icon from the left-hand menu.


How to I change the details on my business card in the immersive LifeLab?

Once the registration is completed, there is no possibility to change your information.


I cannot register.

Please make sure you use a valid email address and you fill in all mandatory fields: First Name, Last Name, Email Address, Desired Password, Company, Position, and choose an entry from Topic of Interest.


How do I reset my password?

You can reset your password by using "Forgot Password?" link in the login form.


I am interested in purchasing the products showcased, how do I do this?

Visit our CES 2021 Features on the home page of this site here.


I cannot move in the space.

Make sure you use the keyboard arrows to do this. Make sure your webpage is active (click on it and try again).


I want to connect with someone in P&G.

Join the P&G LifeLab Everyday experience and look for our P&G Ambassadors. They wear blue tops with "P&G LifeLab" logo and have a P&G sign on top of their avatars. They can help you find the right contacts.


How do I run?

Select the walking person icon from the left-hand menu to toggle between walking and running.


How can I switch from first person to third person view?

Simply by clicking on the "eye" icon on the left side menu.


How do I see more information about the person I am talking with in the immersive LifeLab?

Simply click on the avatar of the person you are talking to and his/her business card will pop up. Please note this is not working if you are in first person view. Switch back to third person view by using the "eye" icon on the left side menu. You can also engage in a private chat by using the "Chat" functionality".


How do I chat?

Press and hold the Space Bar in order to chat. Please be aware that P&G LifeLab is an immersive 3D space - this means that avatars far away cannot hear you, you need to get closer. If you want to exchange written information with another avatar or with our P&G Ambassadors use the private chat function: click on the avatar and click on the chat icon.


Can I have a private conversation?

In order to chat privately, sit in a booth by the bar with other attendees you wish to chat with. You can also use the written chat functionality: click on the avatar and initiate a private chat.


Help! Someone is harassing me.

Please report any disrespectful attendee to one of the P&G Ambassadors (avatars with blue top, P&G LifeLab logo, and P&G logo over their heads) and the issue will be addressed.


I'm stuck in the queue for P&G LifeLab.

To avoid overcrowding, unfortunately we only allow a limited amount of people in the experience at a time. You will be allowed access once enough space is available. Please try again later.


I'm stuck in the queue for one of the Brand experiences in the P&G LifeLab.

To avoid overcrowding, unfortunately we only allow a limited amount of people in the experience at a time. You will be allowed access once enough space is available. Please try again later.


Help! My avatar is stuck.

Click the maps icon map icon to teleport back to the entrance of the experience. If that does not work, try closing your tab and go back to immersive.pglifelab.com.